Frequently Asked Questions
Unlimited
Websites
What types of design services do you offer?
Alekos Designs offers comprehensive design services including websites, logos, digital, print, video and more!
What is included in the Unlimited?
Unlimited covers the following features for 1 business: Wix Hosting & Domain fees for 1 website, Unlimited Website, Unlimited Print, Unlimited Logo, Unlimited Video, Unlimited Digital, Post scheduling, Email scheduling, Manage Google & Meta Ads, Organic Reach Boost, No Setup Fee Printing, Premium Adobe, Premium Canva, Premium licensed images, Premium licensed video, Premium licensed music, Premium ChatGPT-4o copy, Priority support, Meetings (Zoom or Google), Working files available, Cancel anytime. Have more than 1 business? Receive a discounted rate for each additional business you add to your unlimited plan. Reach out to sales@alekosdesigns.com to discuss your additional business rate and receive a sign up link.
How long does it take to complete a design request?
The turnaround time for design requests is typically same-day to 72 hours for proofs and revisions. More complex requests may take longer.
What is the process for revisions?
Edits should be submitted in writing, preferably via email, but we’re happy to accommodate requests through Slack or Asana if that’s more convenient for you. Please note that providing access to Slack or Asana accounts is the client’s responsibility. Unlimited Plans receive unlimited edits as long as their subscriptions are active.
Do you offer a free trial or a no-obligation trial?
We offer a no-obligation trial. Schedule a discovery meeting to discuss your needs and find a trial period that works for you.
How do I submit a design request?
Design requests should be submitted in writing, preferably via email, but we’re happy to accommodate requests through Slack, Asana, phone calls, or texts if that’s more convenient for you. Please note that providing access to Slack or Asana accounts is the client’s responsibility. Communication can also take place via call, text, email, Zoom, or Google Meet, based on your preference.
What happens if I need to cancel my plan?
A minimum commitment of 3 months is required before a plan can be canceled. After this period, clients may cancel their plan at any time. When a plan is canceled, the subscription will remain active for the rest of that month. We do not offer refunds under any circumstances. Renewal cancellations must be received before the next billing cycle to avoid charges.
How is the billing process handled?
All plans require a credit card on file. Your plan's payment will be process monthly on the same day of signed up. You can manage your plan by logging into you account at www.alekosdesigns.com/members-area/my/my-account. A 4% transaction fee is applied to all payments.
What platforms do you support for website design?
As a partner of Wix, Alekos Designs exclusively works on the Wix platform for website design. We do not offer services for websites built on other platforms.
Do you provide hosting and domain services?
Yes, hosting fees are included 1 website. We provide Wix Basic or Standard Hosting depending on your needs. Add-ons are available and billed separately. Domains purchased by the client via a third party will be connected to your website at no additional cost; however, the client remains responsible for all domain payments to their third-party provider.
What if I need services outside of my Unlimited Plan?
Requests that fall outside the scope of your unlimited plan will be billed per project separately.
How do you ensure the security of my data?
We do not store clients' personal information on our computers. All data is securely stored on Wix for websites and Wave for invoicing. We utilize advanced antivirus software for added protection. We do not share customer data with anyone, nor do we provide access to our storage for security purposes.
Logos
What is included in the eCommerce Website Plan?
Our eCommerce Website Plan, at $169.99/month, offers a full suite of features like online payment integration, booking systems, and subscription options. Plus, enjoy unlimited design and maintenance, SEO optimization, and premium licensed content.
How does the Multi-Page Website Plan differ from the Landing Page Plan?
The Multi-Page Website Plan ($99.99/month) caters to websites with multiple pages, while the Landing Page Plan ($69.99/month) is ideal for single-page websites. Both plans provide unlimited design, maintenance, SEO optimization, and premium licensed content.
What happens if I need more than the included CMS items or media storage?
Exceeding the included 1,500 CMS items or 10 GB of media storage in the Multi-Page and Landing Page Plans, or the 4,000 CMS items and 50 GB of media storage in the eCommerce Plan, may incur additional charges. Contact us for details on upgrading your plan.
Do all plans include Wix hosting and domain fees?
Yes, all plans cover Wix hosting and domain fees. The eCommerce Plan includes Wix Standard hosting, while the Multi-Page and Landing Page Plans include Wix Basic hosting. For One-Time Payment websites, clients cover these fees after the first year. Domains purchased through Alekos Designs with Wix come with private registration and DNSSEC, providing multiple layers of security. This ensures your site traffic isn’t redirected to malicious sites, safeguards your visitors' personal data from hackers, and helps protect against domain name hijacking. With these measures in place, you benefit from increased identity theft prevention and a significant reduction in domain-related spam emails, offering peace of mind for both you and your audience.
Can I cancel my plan anytime?
Absolutely, all plans offer the flexibility to cancel anytime. Note that there is a three-month minimum commitment before cancellation can take effect.
What does "Unlimited Website Design and Maintenance" include?
This feature allows you to request as many design changes, updates, and maintenance tasks as needed, with no extra charges as long as your subscription is active. It ensures your website remains fresh and fully functional.
How does the SEO Optimization and Maintenance work?
Using Wix's advanced SEO tools, we optimize your website for top search engine performance, driving more traffic and boosting visibility. Continuous updates and monitoring ensure peak performance.
Are there any additional fees for premium content?
No, all premium licensed images, videos, and music are included in our plans, with no additional charges.
How long does it take to complete a website design?
Typically, a homepage proof is delivered within 24-72 hours. Full website development is completed within 3-5 business days. Revisions are usually completed within 24-72 hours, though more complex requests may take longer.
How do I update my website content?
Easily update your website content through the Wix dashboard. For more complex changes, contact us, and we'll handle the updates as part of your unlimited design and maintenance service.
What support is available if I encounter issues?
All plans include priority support. Reach us directly via call, text, email, Zoom, or Google Meet. We provide personalized service with direct communication and no call centers or AI assistants.
Can I upgrade my plan later?
Yes, you can upgrade your plan at any time to accommodate your growing business needs. Simply contact us, and we’ll help you transition smoothly to a higher plan that offers more features and benefits.
What is included in each logo package?
Each logo package at Alekos Designs includes different features. The Printl package offers essential logo files for print use. The Digital package offers essential logo files for web use. The Print & Digital package includes files for both print and web, while the Branding package includes multiple logo formats, branding guides, and more.
Can I request unlimited revisions?
Yes, all our logo packages include unlimited revisions. We ensure your logo perfectly matches your vision without any extra charges for revisions.
Do I need to make a down payment?
No, Alekos Designs does not require a down payment. You can get started with your logo design immediately and pay upon completion.
How fast is the turnaround time?
We pride ourselves on our fast turnaround time. Depending on the complexity, you can expect to receive your initial logo concepts within 24-48 hours.
What file formats will I receive?
Our logo packages include various file formats such as JPG, PNG, PDF, EPS, SVG, and AI. The specific formats depend on the package you choose.
What color formats will I receive with my logo?
With every logo package from Alekos Designs, you will receive your logo in black, white, full color, and inverse formats. This ensures that your logo is versatile and ready for any situation.
Can I use my logo for both web and print?
Yes, our Print & Digital and Branding packages provide files suitable for both web and print use. This ensures your logo maintains quality across different media.
What if I need additional logo formats?
We offer logo packages that include multiple logotypes. If you need additional logotypes not included in your package, please contact us for a custom quote.
How do I get started with my logo design?
Simply choose the logo package that best fits your needs, sign up online or over the phone, and start submitting your design requests. We’ll handle the rest.
Will I receive a branding guide with my logo?
The Branding package includes a comprehensive branding guide. This guide provides detailed instructions on how to use your logo and maintain brand consistency.
How can I use the black and white logo formats?
Black and white logo formats are essential for simplicity and clarity, especially in print media such as documents, faxes, and newspapers. They also work well in minimalistic design settings.
Why do I need different color formats for my logo?
Having your logo in multiple color formats ensures it looks professional and consistent across various backgrounds and media. Whether it’s on a dark background, light background, or in print, your logo will always stand out.
Digital
What types of digital content do you offer?
We provide a wide range of digital content services, including social media posts, story flyers, ad banners, image resizing, profile photos, cover photos, podcast episode art, GIFs, decks and presentations, album cover art, email campaigns, and templates in Canva Pro. For post or email scheduling, explore our unlimited design plans.
How fast can I expect my digital content to be delivered?
Our standard turnaround time for most digital content is same-day to 48 hours, ensuring you receive your content quickly without compromising on quality. For more complex requests, the delivery time may be longer to ensure we meet our high standards of excellence.
Are unlimited revisions included with digital content services?
Yes, we offer unlimited revisions during the revision process to ensure your digital content meets your expectations perfectly. Once approved, additional edits may be subject to additional fees depending on the situation and reason for the edits. Unlimited plans receive unlimited edits as long as their subscriptions are active, with no additional fees for revisions after approval for active subscriptions. Explore our Unlimited Design Plans to learn more.
Do I need to make a down payment to start a project?
No, we do not require any down payment. You can get started with your digital content project immediately and pay upon completion.
What file formats will I receive for my digital content?
Depending on the type of digital content, you will receive files in PNG, JPEG, GIF, WebP, or editable Canva files. We will ensure you get the right format for your needs.
Can I request custom sizes for my digital content?
Yes, we can create custom sizes for your digital content based on your specific requirements. Just let us know your needs, and we’ll tailor the content accordingly.
What is the process for submitting a design request?
To get started, simply submit a design request form or send us an email with your requirements. You’ll receive a proof within same-day to 48 hours.
How do I know if my content is suitable for different social media platforms?
Our team ensures that your digital content is optimized for various social media platforms, providing you with the correct sizes and formats for each platform.
Can I use the digital content for both web and print?
Our digital content is specifically designed for web use and is saved at 72 ppi for optimal online display. For print, higher resolution files at 300 dpi are required to ensure quality. We recommend using our print services for any content intended for printed materials to maintain the highest standards.
What is the difference between Adobe and Canva?
Adobe and Canva are both popular design tools, catering to different needs and levels of expertise. Adobe, with programs like Photoshop, Illustrator, and InDesign, is a professional-grade suite used by graphic designers, photographers, and creative professionals. It offers extensive features and capabilities for detailed and complex design work, providing precision, customization, and advanced tools essential for high-quality, professional projects. Canva, on the other hand, is more user-friendly and geared towards non-designers. Canva is particularly popular for clients who need custom templates or editable restaurant menus, making it great for quick and straightforward projects. In summary, Adobe is favored for its professional capabilities and extensive features, making it ideal for detailed and high-quality design work. Canva is excellent for simple and quick designs, offering ease of use for those with limited design experience and specific needs like custom templates or editable menus.
Do you offer bulk pricing for digital content requests?
Yes, our Social Media Unlimited plan is for bulk content requests. These plans provide exceptional value and flexibility, allowing you to receive unlimited high-quality digital content for a flat monthly rate. Contact us to learn more about how our Unlimited Design Plans can cater to your specific requirements and elevate your brand’s digital presence.
How do I make payments for digital content services?
We accept multiple payment methods to ensure convenience, including credit cards, direct deposits, PayPal, Venmo, CashApp, and Apple Pay. Invoices are issued upon project completion or on a monthly basis for ongoing digital content services.
Video
What types of print materials do you design?
We design business cards, menus, flyers, yard signs, signage, brochures, banners, and more.
Do you provide printing services as well?
Yes, Alekos Designs offers comprehensive printing services along with design and shipping.
How long does it take to receive a print proof?
You will receive a print proof within same-day to 72 hours after submitting your design request.
Can I request revisions for my print materials?
Absolutely, we offer unlimited revisions during the proof process to ensure your print materials are perfect. Once you approve the final proof, any new prints will be subject to reprint costs.
Is there a down payment required to start my print project?
No, we do not require any down payment to begin your print project.
What file formats will I receive for my print designs?
We provide print designs in high-resolution PDF format, ready for professional printing.
Can I get a custom print design?
Yes, we offer custom print designs tailored to your specific needs. Contact us for a quote.
Do you ship printed materials nationwide?
Yes, we provide printing and shipping services across the United States.
What is the turnaround time for printed materials?
Our average turnaround time for printed materials is 5-10 business days however this depends upon approval of the proof, quantity and print media.
Are there any discounts for bulk print orders?
Yes, we offer competitive pricing for bulk print orders. Contact us for a custom quote.
What is the difference between print media and digital content?
Print media refers to any material that is physically printed and distributed, such as brochures, business cards, flyers, banners, and signage. It is tangible and often used for marketing, advertising, and informational purposes in physical locations. Print media requires higher resolution (typically 300 DPI) to ensure quality and clarity in the final product. Digital content, on the other hand, includes any content that is created and distributed electronically, such as social media posts, website graphics, digital flyers, and online advertisements. Digital content is designed to be viewed on screens and usually requires a lower resolution (typically 72 PPI) compared to print media. It is easily shareable and can reach a broader audience quickly through various digital platforms. In summary, print media is physical and requires higher resolution for quality, while digital content is electronic and designed for screen viewing, offering quick distribution and broad reach. Understanding the difference ensures that your content is optimized for its intended medium.
Do you offer design services for large-scale print projects?
Yes, we specialize in both small and large-scale print projects to meet your business needs.
What types of video editing services does Alekos Designs offer?
We offer a range of video editing services, including story videos, post videos, reels, logo reveals, and video backdrops, tailored to meet your unique needs.
How long does it typically take to receive the edited video?
Our standard turnaround time for most video editing projects is 1-5 business days. May take longer depending on the complexity of the request.
Can clients request revisions on their video projects?
Yes, you have unlimited revisions during the proof process, which can take between same-day to 5 business days depending on the complexity of the request. Edits after approval may be subject to additional fees. Clients on our Unlimited plans receive unlimited revisions even after approval.
What file formats do you provide for the final video?
We deliver high-quality video files in MP4 format, ensuring compatibility across various platforms. Additional formats can be provided upon request.
Do you offer any additional post-production services like motion graphics or special effects?
Yes, we offer a range of post-production services, including motion graphics and special effects, to enhance your video content within the scope of our abilities. We will always inform you in advance if a request is beyond our capabilities.
How do clients get started with a video editing project at Alekos Designs?
Simply submit a design request through our website or contact us directly, and we will have a proof ready for you within 1-5 business days.
What is the cost structure for your video editing services?
Our pricing is influenced by the time and complexity of each request. To keep costs low for clients, we offer most services within a flat rate range.
What steps do you take to ensure the quality of the final video product?
We utilize the most advanced Adobe video programs to ensure the highest quality in the final video product. Additionally, we offer unlimited revisions to guarantee your complete satisfaction.
How should clients submit their content for video editing?
We prefer all content to be delivered via email or Google Drive. It is the client's responsibility to provide any necessary content in an orderly fashion.